Frequently Asked Questions
Yes, we offer financing and flexible payment plans from financing to layaway options. We understand that financial situations can vary, and we strive to make our products accessible to everyone. Please visit our finance page for more information on the available options we have
The time required to create a custom jewelry piece varies depending on the intricacy of the design, with our aim to deliver efficiently without compromising quality within 1-3 weeks. If your item has a specific deadline, we will ensure completion is done within the designated time frame
Our goal is to craft exquisite engagement rings within a timeframe of 1 to 3 weeks, though completion may be subject to variation depending on the intricacy of design and any additional requests.
We do have certified authorized watch repair men that have years of experience and are dedicated to taking the utmost care of your timepieces.
Yes, we provide comprehensive jewelry appraisal services. You're welcome to schedule an appointment for personalized attention, or simply walk in and drop off your items for assessment at your convenience.
Our return/exchange policy allows for new purchases to be returned or exchanged within a 14-day window. Conditions for return/exchange include items being in their original packaging and unworn condition, accompanied by a receipt as proof of purchase. Please note that custom orders, sale items, altered pieces (such as sizing), and closeout items are not eligible for return. Returns are eligible for store credit only
All new purchases and repairs are accompanied by a 90-day warranty from the date of purchase. The warranty covers manufacturing defects and normal wear and tear. Please note that damages caused by misuse, accidents, or unauthorized repairs are not covered under this warranty.
Appointments for repairs aren't necessary; walk-ins are welcome. For intricate repairs requiring personalized attention, feel free to schedule an appointment for tailored service.
Yes, we provide both services.
Yes, we do buy all forms of gold. For silver, we primarily purchase coins and bars.