Our Policies & Warranties
OUR POLICIES
1. Exchanges & Returns
We accept exchanges or store credit requests within 14 days of delivery for eligible items returned in original, unworn condition with all packaging included.
All approved returns will be issued in the form of store credit or exchange only. Original shipping charges are non-refundable.
Items must be received and inspected prior to approval. We reserve the right to decline any return that shows signs of wear, alteration, damage, or misuse.
The following items are final sale and not eligible for return or exchange:
- Custom designs
- Special orders or sourced items
- Pre-owned and luxury items
- Sized, altered, or engraved pieces
- Promotional or discounted items
Customers are responsible for return shipping costs unless otherwise agreed in writing. We strongly recommend fully insured, trackable shipping, as we are not responsible for items lost or damaged during return transit.
To initiate a return request, please email contact@gdcstpete.com within 14 days of delivery with your order number and reason for return.
2. Shipping
All in-stock and ready-to-ship items require approximately 2–5 business days for processing prior to shipment. Processing time is separate from shipping time. Once processed, delivery time depends on the shipping method selected at checkout.
Orders are not shipped until payment has been approved, billing and shipping information has been verified, and the item has passed final inspection. During holidays or high-volume periods, processing times may be extended.
Items requiring sourcing, customization, sizing, or special ordering may require additional time. Timelines vary and will be communicated at the time of purchase.
All shipments are fully insured and sent via FedEx or UPS. Shipping costs are calculated at checkout based on the delivery option selected and insured value. We offer free shipping on all of our ready-to-order online products. We ship within the United States only and do not ship to P.O. Boxes. A physical street address and signature upon delivery are required.
Orders cannot be rerouted once shipped. Shipping addresses cannot be changed after processing. Responsibility transfers once the carrier confirms delivery. We are not responsible for packages lost, stolen, or delayed after confirmed delivery.
We reserve the right to delay, refuse, or cancel any order at our discretion for security or fraud prevention purposes.
Free in-store pickup is available. Valid identification and original form of payment may be required at pickup.
3. Custom & Special Orders
Custom and special order pieces are created or sourced specifically for each client. Initial consultations are complimentary.
Once a client elects to proceed, a non-refundable deposit of 20–50% of the estimated project total is required. The deposit is applied toward the final purchase price.
Estimates are provided in good faith. Final pricing may adjust once materials are confirmed, including gold weight, stone selection, vendor pricing, labor, and market fluctuations. Written or electronic approval is required before production begins.
Once approved and production or sourcing has commenced, custom and special order pieces are final sale and not eligible for cancellation, refund, or exchange.
If changes are requested after approval, the client is responsible for any additional costs associated with redesign, additional labor, re-sourcing, vendor restocking fees, or materials already purchased.
Production timelines are estimates and not guaranteed.
4. Repairs & Servicing
Repairs and cleaning services are provided in person only. Mail-in repair is available exclusively for items purchased from us and currently under warranty.
Upon intake, items are evaluated and documented. Estimates are based on visible inspection. If additional issues are discovered, approval will be obtained before proceeding.
Repair timelines are estimates and not guaranteed.
Jewelry repair carries inherent risk, particularly in items with prior wear, structural weakness, or aging components. We are not responsible for damage resulting from pre-existing conditions.
Liability for loss or damage proven to result from our negligence shall be limited to repair or replacement not exceeding the declared value at intake.
In accordance with Florida law, any item left for repair, cleaning, appraisal, sizing, modification, or other service that remains unclaimed for one (1) year from the date of intake may be considered abandoned property. After this period, The Gold & Diamond Center reserves the right to dispose of the item in a commercially reasonable manner without further liability to the owner.
Clients are responsible for retrieving completed items in a timely manner.
Repair workmanship carries a 90-day warranty. Luxury watch repair services carry a one-year warranty specific to the service performed. Third-party servicing voids warranty coverage.
5. Warranty Overview
Warranty coverage varies depending on whether an item is new, pre-owned, custom, or serviced. Please review the sections below for details specific to your purchase.
6. Pre-Owned & Luxury Items
All pre-owned and previously owned items are sold as final sale.
Pre-owned items may show signs of wear consistent with age and prior ownership. Descriptions and specifications are provided in good faith and are approximate. We reserve the right to correct listing inaccuracies or pricing errors and cancel transactions when necessary.
We guarantee the authenticity of all pre-owned luxury watches and branded jewelry at the time of sale. This guarantee applies only to the original purchaser and to the item as originally sold. Any modification, alteration, third-party servicing, or tampering after the sale voids this guarantee. Liability is limited to refund of the original purchase price.
Certain timepieces may contain aftermarket or non-factory components. Any such modifications will be disclosed prior to purchase. Aftermarket components may affect manufacturer warranty eligibility or servicing.
Pre-owned watches and jewelry include a one-year limited store warranty unless otherwise stated in writing. This warranty applies solely to mechanical or structural function and does not cover cosmetic wear, misuse, water intrusion, impact damage, or third-party servicing. Warranty is non-transferable.
Vintage or collectible pieces may be sold “as-is” without warranty. Warranty status will be disclosed prior to purchase.
7. New Merchandise Warranty
New merchandise is covered against manufacturing defects in materials and workmanship for one year from the date of purchase.
This warranty does not cover normal wear and tear, misuse, accidental damage, or third-party repair or modification, including but not limited to cosmetic wear, structural wear, or impact damage.
Warranty claims must be evaluated by The Gold & Diamond Center prior to corrective work. Liability is limited to repair or replacement at our discretion and shall not exceed the original purchase price.
8. Diamond Policy
At The Gold & Diamond Center, we proudly offer both natural and laboratory-grown diamonds. Each diamond is clearly disclosed at the time of sale as either natural or lab-created.
Diamonds are graded by independent gemological laboratories such as GIA or IGI where applicable. Diamond grading represents the professional opinion of the issuing laboratory and may vary slightly between labs or gemologists. Due to the natural characteristics of diamonds, inclusions and internal features may affect durability. Chipping or breakage caused by impact, wear, or structural weakness is not covered under standard warranty.
We strongly recommend:
- Routine inspections every six (6) months
- Professional cleaning and prong evaluation
- Independent jewelry insurance coverage
Diamond prices are subject to market fluctuations. Quotes are valid for a limited period and are not secured until payment is received.
Certain diamonds may be sourced through trusted third-party suppliers. Availability is not guaranteed until secured, and some stones may be considered special order and subject to final sale terms. Any disclosed treatments or enhancements will be communicated at the time of purchase.
Diamond Trade Up Policy
At The Gold & Diamond Center, we are proud to offer a lifetime diamond trade-up program for natural diamonds originally purchased from our store.We believe in building long-term relationships with our clients, and this program allows your diamond to grow with you over time.
Eligibility Requirements
To qualify for our trade-up program:
- The original diamond must have been purchased from The Gold & Diamond Center.
- The diamond must be a natural (earth-mined) diamond.
- The diamond must be in original condition, without damage or structural compromise.
- The original grading report (if applicable) must be provided.
- The diamond must not have been clarity enhanced or treated unless disclosed at time of original purchase.
Laboratory-grown diamonds are not eligible for this trade-up program unless otherwise stated in writing at the time of purchase.
The full original purchase price of the diamond (excluding tax, setting, labor, or mounting) may be applied toward the purchase of a new natural diamond. The new diamond selected must be at least 50% greater in value than the original diamond purchase price. Any price difference will be due at the time of upgrade.
The Gold & Diamond Center reserves the right to inspect and confirm the condition and authenticity of the original diamond prior to approval. This trade-up program is a loyalty benefit and does not constitute a resale or buy-back program. We reserve the right to modify or discontinue this program at any time for future purchases.
Layaways
Layaway plans are available for a period of 3 to 9 months as agreed at the time of purchase. A deposit is required to secure the item, and payments must be made at least every 30 days to maintain the layaway in good standing. If no satisfactory arrangements have been approved in writing or the balance is not paid in full by the end of the agreed term, the item will be returned to stock and all payments will be forfeited. Layaways may be canceled only at the sole discretion of The Gold & Diamond Center; if approved, a 10–15% restocking fee will apply and any remaining balance will be issued as store credit only.
Precious Metal Pricing
Due to daily market fluctuations, pricing on precious metals, bullion, and gold-based merchandise is subject to change without notice until full payment is received. Quotes are valid only at the time provided unless otherwise stated in writing. All bullion sales, investment-grade metals, and precious metal transactions are final sale and non-refundable. Pricing is based on current market conditions, metal weight, purity, and applicable premiums. The Gold & Diamond Center reserves the right to adjust pricing to reflect live market movement at the time of purchase.
Appraisals
Written appraisals from the Gold & Diamond Center are complimentary with any purchase made from the Gold & Diamond Center upon request. Otherwise, written appraisals can be given with a service fee. Appraisals provided by The Gold & Diamond Center are prepared for insurance replacement purposes only and reflect an estimated retail replacement value at the time of issue. Appraisal values are not purchase offers, resale values, or guarantees of future market value. Clients are responsible for reviewing their appraisal documentation for accuracy and maintaining appropriate insurance coverage. In the event of a loss claim, replacement will be based on comparable quality and market availability at the time of settlement. The Gold & Diamond Center is not responsible for changes in market pricing after an appraisal has been issued.
At The Gold & Diamond Center, every purchase is built on trust, craftsmanship, and long-term relationships. Our policies are designed to provide clarity, protection, and confidence — not just at the time of purchase, but for years to come. From expert service and thoughtful warranties to transparent communication and personalized support, we stand behind the jewelry we create and the pieces you entrust to us. We believe fine jewelry should be backed by integrity, education, and exceptional care. If you ever have questions about your purchase or need assistance, our team is always here to guide you. Your trust is something we value deeply, and we are committed to earning it every day.